Refund policy
Returns & Refunds
Right of Withdrawal
Consumers have the right to withdraw from the contract within 14 days without giving any reason, in accordance with EU consumer protection law.
The withdrawal period expires 14 days after the day on which you acquire physical possession of the goods.
To exercise the right of withdrawal, you must inform us via email.
Returns
-
Returns are accepted within 30 days of delivery
-
Items must be unused, undamaged, and in original packaging
-
Proof of purchase is required
The customer bears the cost of return shipping unless the item is defective or incorrect.
Refunds
-
Refunds are processed after inspection of returned goods
-
Refunds are issued using the original payment method
-
We may withhold reimbursement until goods are received
Exchanges
Exchanges are only possible for defective or damaged items.
Customers must contact us prior to returning any goods.
Return Address
Beyond Eyes
Dářská 443
198 00 Prague
Czech Republic